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I sent you an email, but you never responded. Why not?

We get a lot of email. We try to answer most of them, but sometimes one will slip through the cracks. Also, we don't answer emails containing:
  • no content (just 'hi' or 'email me back', etc.)
  • MSN/Yahoo/AIM chat requests
  • link requests
  • questions answered in the Help section
  • questions with no details ('why didn't it work?')
  • chain mails or spam
If we didn't respond within a week to an email that didn't contain any of the above, chances are we didn't get it or we forgot to answer.

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